Returns & refund policy

Last updated: October 29, 2026

1. Final sale policy

Due to the collectible and vintage nature of our merchandise, all sales are final once an order has shipped. We do not accept returns, exchanges, or voluntary refunds for buyer's remorse, changes of mind, or dissatisfaction with the contents of a collectible product, except as required by applicable law.

This policy applies to sealed trading card packs, booster boxes, collectible products, individual trading cards, vintage cards, and other collectible merchandise sold through our store.

Many collectible items have fluctuating market values, and some products may contain rare or high-value cards. Opening, unsealing, inspecting, removing, or otherwise manipulating a product may compromise its original condition, factory seal, collectibility, and resale value. For this reason, opened, unsealed, or manipulated products are not eligible for voluntary returns or refunds, and a product that has been opened and repackaged cannot be sold again. Please review product descriptions, condition, and details carefully before completing your purchase.

2. Cancellations before shipment

You may cancel an order and receive a full refund at any time before it ships. Orders are usually prepared within one business day, so contact us as soon as possible using the details in section 6.

Once an order has shipped, it can no longer be cancelled or refunded.

3. Damaged or incorrect items

If your order arrives damaged, send us photographs of the item and of the outer packaging as received. We open a claim directly with the carrier on your behalf and keep you informed of the outcome.

If we shipped the wrong item, send us photographs of what you received. We ask you to return the item sealed and unopened, in exactly the condition in which it arrived, and we cover the cost of return shipping. Once we receive it, we ship the correct item or issue a refund.

Claims for damaged or incorrect items must be reported within two business days of the estimated delivery date.

4. Refunds for non-delivery

Refunds for orders reported as not received are reviewed case by case. Please provide your order number and proof of payment within two business days of the estimated delivery date. We review the shipment tracking information and contact the carrier, when appropriate, to verify whether the package was delivered, lost, or otherwise not received.

If the investigation establishes that the order was not delivered, we will resolve the claim and issue any refund required under this policy and applicable law. A tracking status of "Delivered" is evidence but does not automatically rule out a valid non-delivery claim. Any approved refund is issued to the original payment method, subject to the payment processor's processing times.

5. Opened or manipulated collectibles

We cannot accept returns or issue voluntary refunds when a customer has opened sealed packs or boxes, removed factory seals, handled or altered merchandise in a way that compromises its original condition, or found that the contents of a randomized product differ from what they hoped to receive.

Randomized collectible products are sold with the understanding that their contents may vary. This restriction does not waive any rights or remedies that apply under law, including those concerning defective, misrepresented, incorrect, or undelivered merchandise.

6. Contact us

For delivery issues or questions about an order, contact customer service at soporte@hackelsinc.com or by phone or WhatsApp at +1 (786) 899-6018, Monday to Friday from 10am to 6pm Eastern Time. Please include your order number and any supporting documentation.

By placing an order, you acknowledge that you have reviewed and accepted this policy, subject to applicable law.